“WRONG DIAGNOSIS, & RUDE” I have a 2003 VW Jetta TDI which starts to shake a bit under load around 25 to 38 MPH. Dick Hanna Dealership said that the drive axles needed replacement since they had some play and they (THE DEALERSHIP) would stand behind their Diagnosis. Since I live so far away I took the car to North West Auto Specialist’s. They are in Longview were I live, closer and also were a bit cheaper. Told Terri the issue and diagnosis from the dealership. Asked her if they stand behind their Diagnosis, she said they do. Terri calls me back and says it was possibly something else. So being a trusting person I said ok but what if its not that. Terri was quite confident it was the issue and said it was a CHEAPER FIX. So they replaced the part and it still has the Shake. So when I went to pick up the car today, 1 April 2016 I told her I was disappointed, she offered to remove the part. Since it’s the weekend and I need my car for WORK, I opted to just take it and go back to the dealership. "At least I can semi-trust them". NW Auto could have at least not charged me for labor, (BAD DIAGNOSIS) I would have paid for the part, but Terri got real SNIPPY with me and I didn't want to argue with her. Also I don't think they will stand behind their diagnosis. Their labor rate is $90.00 per hour. Just be careful with this company, they might diagnosis one thing and it ends up being another, and you might get over charged with these folks. I'd recommend taking a foreign car to a dealership or a foreign car specialist and stay away from North West Auto Specialists.
I offered to remove the part several times when you were here paying the bill. You opted not to allow us to do this. When I called you with the diagnosis, I DID inform you that the axle shafts may still be needed, but we knew the strut mount was bad and this will cause vibration that can mimic bad axle shafts. I also made you aware of this when you first came into the shop to discuss scheduling an appointment. We do stand behind our work and our diagnosis.
- Northwest Auto Specialist