NWAS, INC. replaced my entire cooling system in 2015. My water pump is now leaking and already needs replaced and they would not back it up. They said we would have to pay full price to have it replaced again. I would never use them again.
The repairs were done more than two years ago, 9/22/2015, and we do offer a 2 year/24,000 mile warranty. We actually did not replace the entire cooling system, we replaced a water pump, radiator and thermostat. This vehicle has not been back to our shop since we made the repairs. We have no way of knowing if the water pump is actually leaking or not or what the condition of the cooling system is at this time. We did check his vehicle before we repaired it for a blown head gasket. It was found that the radiator was cracked and the water pump was leaking, the entire cooling system was also full of some sort of stop leak. It was noted on the original work order that there was a lot of electrolysis located behind the water pump. This was due to a lack of cooling system maintenance.
- Northwest Auto Specialist